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For storage software and services company CommVault, customer service is a prime differentiator in a crowded market. With support centres in North America, Europe and Asia, and faced with rapid growth that put pressure on its IT and customer service teams, CommVault wanted to unify its support centres into a global contact centre operation. Hear how CommVault integrated its call centres, upgraded its customer support infrastructure and held the line on network costs by relying on a third-party provider for network infrastructure support. Host and moderator Dave Webb, Editor of Network World Canada, joins Darryl Wilson, Area Practice Director, Dimension Data Canada, and guestHenry Dewing, Principal Analyst, Forrester Research Inc., for a discussion on best practices for third-party network infrastructure support.
Moderator Dave Webb, Editor, Network World Canada Webinar PresentersDarryl Wilson, Area Practice Director, Dimension Data Canada
Henry Dewing, Principal Analyst, Forrester Research, Inc.
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